Not only does this allow us to deliver to over 200 different countries worldwide, but it also enables us to offer a huge selection of stylish, high-quality products at competitive low prices.
SHIPPING METHODS:
To ensure your package reaches you in a timely manner, we use only the most reliable international shipping carriers. In general, most items under 2kg (4.4lbs) will be shipped via ePacket - a partnership between EMS and your local postal service. Upon arrival to your country, packages will be forwarded to a local postal branch for delivery to your home.
In the US, ePacket shipments will be delivered by the US Postal Service. Larger items may be shipped by FEDEX or UPS, depending on your location and the size of the package.
SHIPPING TIMES:
To most major countries, it typically takes between 12 and 30 days for a package to reach its destination. This includes product preparation and processing. Exact delivery times will vary, but our goal is NOT to exceed 30 days.
Estimated shipping times are as follows. We also provided estimated arrival dates on every product page on our website.
| Location | Estimated Shipping Time* |
| The United States | 7-18 Business Days |
| Canada | 10-20 Business Days |
| United Kingdom | 10-20 Business Days |
| Rest of Europe | 10-30 Business Days |
| Australia, New Zealand | 10-25 Business Days |
| Mexico, Central America, South America | 15-25 Business Days |
* Estimated shipping times DO NOT include processing. Processing typically takes 2-5 business days in total.
EXPEDITED DELIVERY:
Unfortunately, expedited shipping from our fulfillment centers is extremely expensive. In most cases, expediting a shipment will cost more than the products themselves. This is why we DON'T offer expedited delivery on our website.
ORDER TRACKING:
Once your package ships out, we'll send an automated email with all of the appropriate tracking information. If you haven't received any tracking information within 5 days, please contact us so we can check the status of your order.
Please keep in mind, it can take anywhere from 2 to 5 business days for the tracking info to be updated within a shipping carrier's system. If there are no updates about your order right away, please give it several more days.
If it has been more than 5 business days since you received your tracking information and there are still no updates about your order, please contact us so we can investigate the issue further.
MULTIPLE PACKAGES:
It's always our goal to ship your items together; however, we keep our prices low by partnering with multiple fulfillment centers to provide the best possible prices. In some cases your items will be shipped together, other times they'll be shipped in separate packages.
With some orders, we ask the warehouse to split the items to eliminate the risk of customs or import charges. Depending on the location, this often means that larger orders will be broken up in to separate packages.
Not only does this help to avoid unexpected import charges, but it also means that your packages will show up more quickly.
CUSTOMS:
Depending on your location, import or customs charges may be applicable when your package arrives. Although additional fees are rare, we ask our suppliers to list the value of your order at a minimum to reduce the risk of extra charges.
We ARE NOT responsible for customs fees once your items ship out. Although we've yet to hear about a customer being charged import fees, it's your responsibility to determine if there will be any customs charges in your country.
PLEASE EXAMINE YOUR MERCHANDISE UPON ARRIVAL!
If the package(s) arrive at your location with noticeable damage to the outer carton or if you have any damages please:
1- Save broken item(s) and packing material in original shipping carton. Damage must be reported to us within 3 business days of the receipt of order.
2- Please make sure to take a picture of the damaged items and the box and email it to us.
3- Immediately notify us and please refer to our refund policy relating to returns.
Please do not send any return items to the addresses below, returns sent to these addresses cannot be processed.
If you need to return a product, please contact customer service..
